Refund policy

Refund and Return Policy: 30-Day Satisfaction Guarantee

Last updated: October 3, 2026

1. Our guarantee

We want you to feel confident trying AMEXEM products. If you are not satisfied with a physical product purchased directly from amexemholistics.com, contact us within 30 calendar days after delivery to request a return and refund.

The delivery date shown by the carrier is the starting date unless you provide information showing it is incorrect. For split shipments, each item’s window begins when that item is delivered.

You do not need to demonstrate a particular cosmetic or health result to use this guarantee.

2. Eligible products and condition

The guarantee covers unopened products and products opened and reasonably used to evaluate them. Opening a product does not automatically disqualify it.

Keep the remaining product and its container until we provide instructions. Original outer packaging is helpful but is not required. Do not mail leaking, unsafe, or perishable products without our instructions.

Gift cards are not refundable except where required by law. Purchases made from another retailer must be handled through that retailer. Sale-priced physical products remain eligible under this guarantee unless a lawful, clearly disclosed exception applied before purchase.

3. How to request a return

  1. Email ZDT@AMEXEMHOLISTICS.COM within 30 calendar days after delivery. Use the subject “30-Day Guarantee, Order #[your order number].”
  2. Include your order number, the name and email used for the purchase, the product involved, and whether you prefer a refund or replacement. A brief description of the concern helps us improve, but dissatisfaction does not require proof of a particular result.
  3. For damaged, leaking, defective, or incorrect items, include photographs of the item and packaging if reasonably available. Do not include medical records or sensitive health information.
  4. Wait for our written authorization and instructions before mailing anything. We will provide the correct return address and tell you whether a physical return is necessary.
  5. If a return is required, send it within 14 calendar days after authorization. Include your order number, package it securely, and retain tracking and proof of shipment.

A request made within the 30-day window remains timely while you wait for our response. Do not send returns to our business mailing address unless we specifically authorize it.

4. Return shipping costs

For ordinary satisfaction returns, you pay return shipping. We recommend a tracked shipping service because we cannot confirm receipt of an untracked package.

For an incorrect, damaged, or defective item, we will cover reasonable authorized return shipping or provide an alternative resolution that does not require a return.

We do not charge a restocking fee.

5. Refund amount

For an approved satisfaction return, we refund the price actually paid for the returned product, including applicable refundable taxes.

Original shipping charges are not refunded for ordinary satisfaction returns unless required by law. For our error or a confirmed defective or damaged item, we will also refund the original shipping charge attributable to that item where applicable.

Discounts are reflected in the refund amount. Partial bundle refunds use the returned item’s share of the discounted bundle price. A refund cannot exceed the amount paid for the item.

6. Refund processing

Once we receive the required return, or approve a refund without a return, we will review and process the refund within 10 business days.

Refunds are issued to the original payment method. Purchases paid partly by gift card will be refunded to the original payment methods as applicable.

Your bank or payment provider may need additional time to post the credit. If you have not received it within 15 business days after our refund confirmation, email us so we can help trace the refund.

7. Damaged, defective, incorrect, or missing items

Please inspect your order promptly and contact us as soon as you discover a problem. Keep relevant packaging and photographs where possible.

Do not consume or continue using a product that appears spoiled, contaminated, unsafe, or improperly sealed. We will investigate and arrange an appropriate refund, replacement, or other remedy.

Our request for prompt notification does not remove applicable legal rights or shorten the 30-day satisfaction guarantee.

8. Perishable products and product reactions

For perishable products, including sea moss products, contact us before returning anything. Follow storage instructions and do not mail perishable goods without authorization. We may resolve the concern without a physical return.

If a topical product causes irritation, stop using it. You may request a refund within the guarantee period without continuing use or providing sensitive medical details. Seek medical attention when appropriate.

9. Exchanges and cancellations

If you prefer a replacement or exchange, tell us when you contact us. Exchanges depend on availability. If a suitable replacement is unavailable, an eligible refund can be issued instead.

To request cancellation, contact us immediately with your order number. We cannot guarantee cancellation once processing or shipment has begun. If cancellation is not possible, the return policy applies after delivery.

10. Gifts, suspected misuse, and legal rights

For gifts purchased directly from our store, contact us with the order number or other proof of purchase. Refunds normally go to the original purchaser’s payment method.

We may decline fraudulent claims, duplicate refunds, or intentional misuse where permitted by law. We will not reject a legitimate request merely because a product was opened for reasonable evaluation.

This policy supplements, and does not limit, mandatory consumer rights. Policy changes will not retroactively reduce the rights applicable to an existing purchase.

Return support: ZDT@AMEXEMHOLISTICS.COM